WWU1342 - Fixed Line VOIP & Redbox Replacement

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About this contract

Business Requirements Scope and Timescale This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts - • Lot 1 - VOIP and Redbox Replacement • Lot 2 - Restoration of services to 16 disconnected sites In Scope • All lines and services billed by current contract partner (Horizon & Redbox). • All existing fixed line users in offices and depots who require a Horizon fixed line. • All access circuits for office sites into Horizon solution. • All switch and router support & maintenance for access circuits. • Replacement or upgrade of Redbox call recording solution • Restore phone connection to WWU sites Out of Scope • Handset replacement. • Fax line replacement. • All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS). • App for remote users to avoid the need for a physical handset. Background and Requirements WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch. The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. The tender is split into two lots: Lot One - Gamma Horizon VOIP solution. Design, implementation, and handover for the Redbox replacement. Lot 2 - Restoration of the Gamma Horizon phone lines to the 16 disconnected sites.

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