The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences.
The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.
This contract has one lot. Bid if it suits your firm.
Police and Crime Commissioners across England and Wales were given the power and budget to
determine local victims’ services in 2012. Annually, the Gwent Police and Crime Commissioner
receives a Victim Services Support Grant from the Secretary of State for Justice to provide or
commission local victim support services to ensure that victims of crime are able to receive and access
the support they need to cope with, and as far as possible recover, from the effects of crime. Within the
Gwent Police and Crime Plan 2021-2025 the Commissioner has made supporting victims and
protecting the vulnerable a priority.
The Service shall support adults and children who have been affected by crime, either as a victim of
crime or as a family or friend of a victim of crime. The Service shall provide emotional and practical
support to enable Service Users to cope and recover from the harm they have experienced.
The primary aim of the Service is to enable adults, children and young people and their supporting
family members who have been victims or witnesses of crime to cope with the immediate impact of
their experience and recover as fully as they are able from such experiences.
The Contractor shall deliver the main objectives of the Service which are to:
i. Work with victims to understand the impact of the incident
ii. Support victims to address the impact of crime
iii. Support and improve victims experience of the criminal justice system
iv. Provide trauma informed, needs led support to victims
v. Provide a Service that identifies and adapts to a victim’s protected
characteristics and diversity needs
vi. Provide visible, accessible, clear, good quality information about the support
options to victims in Gwent
vii. Ensuring that mechanisms are in place to listen to and receive feedback from
VictimsValue not published