Closed

The Provision of a Customer Service Training Package

GOVIA THAMESLINK RAILWAY LIMITED · £1,000,000 · closes 18 Oct 2024

£1,000,000

Estimated value

Closed

Deadline

18 Sept 2024

Published

This tender has closed.

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About this contract

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Key dates

Published18 Sept 2024
Submission deadline18 Oct 2024 Add to calendar ↓

Source

Source notice on Find a TenderView ↗

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As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR teamValue not published

Who to contact

NameDulcie Neal
Emaildulcie.neal@gtrailway.com
Phone+44 7929063232

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