Closed
TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
Dundee City Council · £147,000 · closes 3 Jan 2024
£147,000
Estimated value
Closed
Deadline
27 Nov 2023
Published
This tender has closed.
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About this contract
Implementation of Omnichannel Services
Key dates
Published27 Nov 2023
Submission deadline3 Jan 2024 Add to calendar ↓
Source
Source notice on Find a TenderView ↗
Lot — bid on it if it fits
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The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council.
The preferred supplier or suppliers will be called upon to provide various levels of assistance.
The initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required.
The Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence.
The outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.Value not published
Who to contact
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