TENDER FOR TENANT SATISFACTION MEASURES SURVEY

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About this contract

The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM). We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete: • Project management, survey design, data export, sampling, and exclusions • All Fieldwork in connection with completing the survey's • Weighting of results, reporting, benchmarking, and key driver analysis. The features of the regulatory survey include: • A mixed method survey to be carried out on behalf of MBC. • The survey could either be carried out mid-late September or on a quarterly basis throughout the year. • Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties. • The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC. https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

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