Telecare Monitoring System (Software)

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About this contract

Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes: • Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018; • Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team; • It future proofs the service to enable the service to expand to provide services to 3rd parties. The contract is for 3 years with the option to extend for one year plus one year. (Maximum of 5 year term) Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover.bravosolution.co.uk

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