Closed

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

NS&I · Value not published · closes 31 May 2022

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Estimated value

Closed

Deadline

29 Apr 2022

Published

Awarded

Sopra Steria Limited£276m · to 31 March 2030

Awarded 3 November 2023

This tender has closed.

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About this contract

This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.