Closed

Outsourced Contact Centre Renewal

Consumer Council for Water · £1 – £1,200,000 · closes 18 Oct 2024

£1 – £1,200,000

Estimated value

Closed

Deadline

13 Sept 2024

Published

This tender has closed.

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About this contract

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.