Closed
ICT Managed Service Provider - Ferguslie Park Housing Association
Ferguslie Park Housing Association Ltd · £250,000 · closes 17 Apr 2026
£250,000
Estimated value
Closed
Deadline
19 Mar 2026
Published
This tender has closed.
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About this contract
FPHA are seeking to appoint a Managed Service Provider for their ICT Provision on a contract upto a maximum of 5 years.
Key dates
Published19 Mar 2026
Submission deadline17 Apr 2026 Add to calendar ↓
Source
Source notice on Find a TenderView ↗
Lot — bid on it if it fits
This contract has one lot. Bid if it suits your firm.
Ferguslie Park Housing Association (FPHA) is an independent community-based housing association with over 800 properties and we are governed by a volunteer management committee, many of whom are our customers.
We are a registered social landlord and a society under the Co-operative and Community Benefit Societies Act 2014. We have been a registered Scottish Charity since 2003 and do not distribute our surpluses, but rather, we reinvest these for the benefit of our current and future customers.
We have one wholly-owned subsidiary, the New Tannahill Centre Ltd. It is also a registered Scottish Charity and is run by a committee of volunteers. Together we form The Ferguslie Group.
FPHA are undertaking a procurement to appoint a suiably competent, experienced and knowledgeable ICT Managed Service Provider for upto a maximum of 5 years from appointment.
The ICT environment is critical to the delivery of frontline social housing services.
The scope of the contract includes the 24/7/365 support of the Group’s ICT provision and will also include planned hardware and software updates over the period of the appointment.
From an ICT viewpoint, FPHA, is a “single site” operation from its head office in the Tannahill Centre, 76 Blackstoun Road, Paisley, PA3 1NT where the secure server room is located. Primarily FPHA is single-site operation with remote and mobile working capability.
The MSP is expected to deliver the following key services
- Strategic architecture
- Onboarding of all services in-scope of the solution
- First-, second- and third-line service desk
- Hosting, including support for the servers and associated storage
- Security infrastructure including firewall management
- Security Operations Centre which is staffed 24x7 and can readily respond to and independently action any alerts particularly outside of FPHA’s normal business hours
- Resilient connectivity between FPHA’s Head Office and the hosting service
- Resilient Internet connectivity
- Telephone system
- Local Wired and Wireless Area Networks
- End-user support, with on-site visits if and as required
- Building of new end-user devices and maintenance of these builds
- Patching
- Backup including
Private/Public cloud hosted services
Office 365 services including Email, OneDrive and SharePoint
- Monthly service reports and meetings
The final scope and delivery model will be refined during mobilisation in agreement with the Contractor£250,000
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