High Intensity Users Service - NHS Sandwell & West Birmingham CCG

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About this contract

The High Intensity User service is designed to target individuals who are at greatest risk of 999 calls, A&E attendance and non-elective admissions with the aim of empowering patients to self-manage and decrease their dependency on unscheduled care services. The Service(s) will be required to meet the following needs: • Identify those at greatest risk of 999 calls, A&E attendance and non-elective admissions. • Proactively manage a rolling cohort of high intensity users using a truly personalised approach. • Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a 999 call. • Empower patients to self-manage, to enable discharge from the project and to switch them from unplanned to planned negative to positive contributors of society. • Form robust networks of services around individual patients to ensure they can access the care and support they need, when they need it. • Improving communication and partnership working between those involved in patient care 24/7. • To provide training and support to other providers to ensure patients are empowered to take ownership of their health and well-being whilst decreasing their dependency upon unscheduled care services. • Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former High Intensity Users in order to shape future commissioning of service and/or demand/capacity planning This services being procured are Schedule 3 - Social and Other Specific Services and Arden and Greater East Midlands CSU and the Commissioner(s) are bound only by those parts of the Regulations applying to schedule 3 services. As such, the process being used will mirror an open process as per the Light Touch Regime. Full details of the process used is defined in the tender documents. Ecomomic operators should ensure that they register their interest in writing via https://ardengemcsu.bravosolution.co.uk/web/login.html. Technical support with this process can be sought via the BravoSolution helpdesk on 0800 368 4850 or by e-mail help@bravosolution.co.uk.

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