FrameworkClosed
Field Visits for Debt Collection
SEVERN TRENT WATER LIMITED · £900,000 · closes 26 Mar 2025
£900,000
Estimated value
Closed
Deadline
19 Feb 2025
Published
This tender has closed.
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About this contract
This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.
Key dates
Published19 Feb 2025
Submission deadline26 Mar 2025 Add to calendar ↓
Source
Source notice on Find a TenderView ↗
Lot — bid on it if it fits
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The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter.
The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).Value not published
Who to contact
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