Ealing CCG - Primary Care Patient Transport Service

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About this contract

NHS Ealing CCG is seeking expressions of interest from suitably qualified and experienced providers who would like to be considered for the provision of the Ealing Primary Care Patient Transport Service service for patients who are registered with GPs across the borough of Ealing NHS Ealing CCG is currently piloting a Primary Care Patient Transport service for patients who face barriers to accessing services in primary care settings because of the lack of appropriate transport and associated support. The pilot is specifically aimed at (but not restricted to) supporting patients who are elderly/frail or children who have mobility issues or other health problems which restricts their ability to access public transport. Older people often require additional support to navigate leaving their homes and accessing health services. It is these hard to reach people who often have the greatest health needs and would benefit the most from services such as patient transport. The reason for this procurement is the impending expiry of the current pilot arrangement. The new service contract will commence in early 2017 with operating hours from 09:00-17:00 Monday to Friday. The Provider will need to be flexible should this requirement change depending on demand of the service. The service is expected to deliver circa 8,000 patient journeys a year. The requirement is for a safe, responsive, and timely non-emergency transport service that will provide patients convenient and free at the point of delivery, carriage between their places of residence and primary care health centres. The Provider of will ensure: • The service is responsive and open to all eligible patients • Resilience and continuity of service provision across the borough • Provision of a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved Eligibility criteria for the service will be based on whether the patient can be transported without risk to their safety or the safety of others, and whether there is a clinical need for transport based on disability, a lack of mobility, or other health problems. The service will: • Ensure vulnerable patients feel comfortable and confident travelling to Primary Care appointments • Support reduction of isolation and increasing social integration with others thus improving the wellbeing of the patient • Give patients the confidence to travel to other social settings using transport and hence increase ownership of their own health and wellbeing Key outcomes and objectives will include: • Reduced DNAs (Did not Attend) in primary care • Increased follow up care for patients • Reduced hospital admissions • Reduced isolation and increased social integration of isolated vulnerable patients Social Value This service will contribute to the social, health and well-being needs and challenges facing vulnerable elderly patients in respect of loneliness and isolation Additional information: Background: With an annual budget of £480m, Ealing CCG is responsible for the health of over 400,000 registered people living in Acton, Ealing, Hanwell, Northolt, Perivale and Southall. Local primary healthcare incorporates 76 GP practices. This service will contribute to the social, health and well-being needs and challenges facing vulnerable elderly patients in respect of loneliness and isolation which can often lead to mental health problems and physical health problems, through • Improving opportunities for the vulnerable to socialise and integrate with others • A resource to make an impact on a patient’s health and well-being removing barriers to enable access to healthcare services Contract: The CCG will be looking for a provider to hold a contract for five years with the option to extend this by up to 5 years (max 10 years in total). The value of this contract is estimated between £270k and £300k per annum. Therefore the min value is estimated at £1.35m (£270k x 5years). The max value is estimated at £3m (£300k x 10 years). Additional Activity: The CCG reserves the right, at its discretion, to commission additional patient journeys. The potential max value of the additional activity will be £150k per annum, increasing the max potential contract value to £4.5m (£450k x 10years). This option is not guaranteed and the CCG reserves the right to seek alternative arrangements. Expressions of interest from individual providers are welcomed and from consortia or partnerships on condition that a lead member with overall responsibility for coordinating the tender and entering the contract is identified. Providers who would like to be considered for an invitation to participate in the opportunity should apply, via email to: EALCCG.ptproject@nhs.net by no later than 1700 Hours on Wednesday 12th October 2016 when their PQQ Self-Certification Declaration form must be submitted confirming their intention to submit an ITT Bid. Ealing CCG reserves the right to refuse expressions of interest received after this time and date The deadline for submission of completed PQQ and ITT documents will be 1200 Hours Wednesday 19th October 2016. Ealing CCG reserves the right to refuse submissions received after this time and date. Minimum requirements for financial standing and competency will be set out in the Pre-Qualification document questionnaire. Providers submitting a response to this questionnaire that does not satisfy these minimum requirements may be excluded from further participation in this procurement. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgment of potential service providers. In such circumstances, and in any event, Ealing CCG or its advisors shall not be liable for any costs or loss of expenses whatsoever incurred by the respondent and company, agent, subsidiary or organisation may have contributed to any response submitted to this notice

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