Closed

Customer Surveying Services

Hyde Housing Association · Value not published · closes 18 Jan 2019

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Estimated value

Closed

Deadline

17 Dec 2018

Published

This tender has closed.

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About this contract

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: •General perception (e.g. overall satisfaction, net promotor score) •Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)