Contact Centres and Business Services

Awarded

Awarded 29 July 2021

This tender has closed.

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About this contract

Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework will have 2 lots: - Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. - Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services Additional information: A framework contract will be awarded to 15 bidders for each lot. The maximum number of bidders may increase where 2 or more bidders have tied scores in last awarded position. We also reserve the right to award to any bidder whose final score is within 1 % of the last awarded position of this lot. The value provided is an estimate. We cannot guarantee suppliers any business under the framework. Registering for access: This procurement will be managed electronically via the eSourcing suite. This will be the route for sharing all information and communicating with bidders. If you have recently registered on the eSourcing suite for another CCS procurement you can use the same account for this new procurement. If not, you will first need to register your organisation on the portal. Use the following link for information on how register and use the eSourcing tool: https://www.gov.uk/government/publications/esourcing-tool-guidance-for-suppliers For assistance please contact the eSourcing Help desk Email - eenablement@crowncommercial.gov.uk Phone - 0345 410 2222 choose option 2

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