Closed

Complaints Handling Satisfaction Survey

OFFICE OF RAIL AND ROAD · £120,000 · closes 21 Feb 2025

£120,000

Estimated value

Closed

Deadline

7 Feb 2025

Published

Awarded

M·E·L Research Ltd£108.3k · to 31 March 2029

Awarded 13 March 2025

This tender has closed.

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About this contract

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

Key dates

Published7 Feb 2025
Submission deadline21 Feb 2025 Add to calendar ↓

Source

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Who to contact

Emailprocurementteam@orr.gov.uk

Tender documents

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Who OFFICE OF RAIL AND ROAD has awarded before

M·E·L Research Ltd£108,284 · 13 Mar 2025
SYSTRA Ltd.£55,925 · 14 Feb 2025
IPEX Consulting Limited£36,850 · 10 Jan 2025
Savanta Group Limited£31,250 · 13 Dec 2024

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