Closed
CO0591 Enterprise Service Management Solution
Essex County Council · £1,725,000 · closes 21 Mar 2025
£1,725,000
Estimated value
Closed
Deadline
19 Feb 2025
Published
This tender has closed.
See what's open in it services, or get contracts like this in your inbox each morning — free.
About this contract
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution.
Key dates
Published19 Feb 2025
Submission deadline21 Mar 2025 Add to calendar ↓
Source
Source notice on Find a TenderView ↗
Lot — bid on it if it fits
This contract has one lot. Bid if it suits your firm.
The Authority is seeking to procure a commercial off the shelf Enterprise Service
Management Solution. The Technical Requirement Document and Specification have been
based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject
matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best
technology in its day to day operations. The Solution must be intuitive and easy for both
service providers and self-service users whilst enabling efficiencies and improvements
through automation and integration.
The Authority requires a customer-focused and commercially aware service management
approach which will enhance the overall experience for all employees, enabling them to
realise business outcomes with fewer IT-related or service limitations.
The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution.
Estimated value is for definitive term of 5 years.Value not published
Who to contact
NameMs Victoria Robertson
Similar open tenders
closes 20 Jul 2026
closes 22 Jul 2026
closes 31 Jul 2026
Contains public sector information licensed under OGL v3.0