Closed

CITB Voice of the Customer Platform and Support Services

Construction Industry Training Board · £350,000 · closes 4 Oct 2024

£350,000

Estimated value

Closed

Deadline

2 Sept 2024

Published

This tender has closed.

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About this contract

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

Key dates

Published2 Sept 2024
Submission deadline4 Oct 2024 Add to calendar ↓

Source

Source notice on Find a TenderView ↗

Lot — bid on it if it fits

This contract has one lot. Bid if it suits your firm.

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback. This needs to be a single platform approach with no 3rd party applications to meet the strategic goals of CITB. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/89ENJ24Z2S£350,000

Who to contact

Emailcitb-procurement@gov.sscl.com
Phone+44 7935076443

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