BRENT CCG REFERRAL OPTIMISATION SERVICE

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About this contract

NHS Brent CCG is seeking expressions of interest from suitably qualified and experienced healthcare providers who would like to be considered for the provision of a Referral Optimisation Service (ROS) for the patients of Brent. The new service will provide a central hub for the whole of Brent through which referrals pass, supporting patient flows and care pathways within the local health economy. Additionally, it will receive consultant to consultant referrals from secondary care in local acute trusts. The new ROS model is expected to initially triage and manage approximately 116,000 clinical referrals per year (rising to 150,000 p.a.) across multiple specialities. The Referral Optimisation Service will be expected to deliver the following outcomes: • Ensure that the uptake of community services and other contracted out services are fully utilised. • Decrease the volume of inappropriate referrals in to secondary care services, and diagnostics. • Improved quality of care within primary and community settings. • Improved referrer access to advice and information, regarding available services and care pathways; • Increased knowledge and awareness of the management of common conditions within Brent, through educational feedback • Increased patient satisfaction with health services. • Improved quality of referrals. • Improve the efficiency of the wider healthcare system in Brent, through improved uptake of appropriate services. • Facilitate clinical pathways develop through improved access to clinical data. Brent CCG does not currently operate a Referral Optimisation Service (ROS) across the whole borough, however one does operate on a voluntary and informal basis in the Harness locality only. The new service contract will be expected to commence in the summer of 2016. Providers who would like to be considered for an invitation to participate in the opportunity should apply, via email to: graham.sowter@nhs.net by no later than 1700 Hours, Friday April 22nd 2016 Brent CCG reserves the right to refuse expressions of interest received after this time and date. The deadline for submission of the Completed PQQ and ITT documents will be 1200 Hours Friday 29th April 2016. Additional information: Background NHS Brent CCG is made up of 66 GP member practices that in 2015/16 served an estimated registered patient population of 354,000. The CCG commissions services from providers including community services, mental health services, acute, secondary and tertiary care and specialised commissioning. Each of the practices in Brent CCG is allocated to one of four localities decided by their geographical location within the borough. The four localities in Brent cover the following areas; • Harness – 21 Practices (covering approx. 115,000 registered patients); • Kilburn – 12 Practices (covering approx. 72,000 registered patients); • Kingsbury and Willesden – 23 Practices (covering approx. 115,000 registered patients); and • Wembley – 10 Practices (covering approx. 50,000 registered patients). Contract: The CCG's intention is that the contract to be entered into with the service provider will have a term of three years with the potential for up to two extensions, each of one year. Brent CCG intend to work in partnership with the successful provider with an ‘open book’ approach to managing costs, with appropriate benefit sharing. The value of this contract is estimated to be in the circa £1.1m per annum; therefore, circa £3.3m for the three year contact term (excluding any extension periods). Expressions of interest from individual providers are welcomed and from consortia or partnerships on condition that a lead member with overall responsibility for coordinating the tender and entering the contract is identified. Providers who would like to be considered for an invitation to participate in the opportunity should apply, via email to: graham.sowter@nhs.net by no later than 1700 Hours, Friday April 22nd 2016 when their PQQ Self-Certification Declaration form must be submitted confirming their intention to submit an ITT Bid. Brent CCG reserves the right to refuse expressions of interest received after this time and date. The deadline for submission of completed PQQ and ITT documents will be 1200 Hours Friday 29th April 2016. Brent CCG reserves the right to refuse submissions received after this time and date. Minimum requirements for financial standing and competency will be set out in the Pre-Qualification document questionnaire. Providers submitting a response to this questionnaire that does not satisfy these minimum requirements may be excluded from further participation in this procurement. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgment of potential service providers. In such circumstances, and in any event, Brent CCG or its advisors shall not be liable for any costs or loss of expenses whatsoever incurred by the respondent and company, agent, subsidiary or organisation may have contributed to any response submitted to this notice. Prospective bidders will be invited to attend a briefing session at 1000 Hours Wednesday 13th April 2016

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