24/7 call monitoring service

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About this contract

Information technology services. to provide a service and facilities: •Call handling software to meet Telecare Services Association (TSA) standards •Ability to identify individual personal and environmental sensor activation •One dedicated line for emergency calls •24/7, all year round call monitoring service •At least 3300 connections •Minimum of 2 x call handlers at any given time •Appropriate advice, reassurance, response to calls •Full disaster recovery system in place •Ability to respond to 100% of all activations within 180 seconds •Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)

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